Portland Adult Education

This class is designed for anyone who news to brush up on their  knowledge and skills around workplace communication: written, spoken and unspoken.  Students will learn: The difference between informal and formal writing, including client email, Persuasive writing techniques, Business planning, Identifying audience and writing for them, Common greetings and courtesy in the workplace, Handling conflict with co-workers, De-escalation techniques, Addressing and making requests to supervisors, Phone skills, Communication culture in workplace (email and documentation), and Workplace culture including dress code, punctuality and professionalism